Getting Your Money

Awards: The Awards and Financial Aid office applies University of Winnipeg and External Awards to any outstanding tuition and fees on your student account.

Government Student Aid (e.g., Manitoba Student Aid): After Government Student Aid confirms your enrolment with the University, they send funds to cover your tuition and fees. They deposit any remaining funds to your personal bank account.

If you have an eligible credit (negative balance) on your University of Winnipeg student account you want refunded to you, please complete the Refund Request Form.

See answers to commonly asked questions about account credits due to Government Student Aid or Award payments below.

I have received an external (non-UW) award. How do I get that money?

If you have received an award that will be applied directly to your student account, please submit the external award letter to Awards Office. Fall term postings will be done early September. Any letters submitted after the tuition deadline will be posted within 3-5 business days.

If you received a cheque payable to the University, please mail the cheque and a copy of the accompanying letter to:
The University of Winnipeg
ATTN: Awards and Financial Aid
515 Portage Ave
Winnipeg, MB R3B 2E9

If you have received an award that requires confirmation of your enrolment, a copy of your term statement from WebAdvisor will typically suffice. If the awarding organization needs a formal letter to release the award, please send us an email request to awards@uwinnipeg.ca.

What happens if there’s a credit (negative balance) on my student account from Awards or Government Student Aid payments?

If an award (UW or external) or a government student aid payment creates a credit balance on your account, Student Financial Services will mail you a refund cheque. You can request your refund by completing our Refund Request Form. If you choose not to request a refund, we will either transfer the funds to your next semester or mail them to you at the end of term (December, April or August).

IMPORTANT: The awards office reviews credit on student accounts before releasing them. If you have not maintained funding eligibility (e.g., full-time enrollment), the University may need to refund the credit on your account to the original award fund and/or government student aid branch. The Awards and Financial Aid Office will notify students by UW webmail if this occurs.

How do I know if I have a credit balance and when will I receive a refund?

To see whether you have a credit on your account, check your WebAdvisor – select Finance Administration – select Account Detail.

Select the term you want to view (example: UW Fall Term 2023)
Select Financial Aid to view awards applied to your account.
Select Refunds to view credit balances paid out to you.

To view and update your mailing address, in WebAdvisor - select Current Students. Under Academic Profile, select Address Change.

The awards office reviews credit on student accounts before releasing them. If you have not maintained funding eligibility (e.g., full-time enrollment), the University may need to refund the credit on your account to the original award fund and/or government student aid branch. The Awards and Financial Aid Office will notify students by UW webmail if this occurs. Refer to your award notification email or letter, or your government student aid documents for more specific information on eligibility.

How do I update my mailing address?

You can quickly and easily update your address through WebAdvisor.

Select Current Students, and then under Academic Profile, select Address Change.

You must keep your student record information up to date to prevent delays in receiving mailed cheques and time-sensitive university communications.

I was unable to change my address before the cheque was mailed. What do I do?

First, update your address on WebAdvisor. Select Current Students, and then under Academic Profile, select Address Change.

Then, contact Student Financial Services to let them know you updated your address and that the cheque was mailed to your old address. Student Financial Services will redirect and/or reissue your cheque (as long as it has not been cashed) as soon as possible. Reissued cheques can take up to 4 weeks to process.

Student Financial Services
E: studentfinancial@uwinnipeg.ca
P: 204.779.8946 (via Student Central)

Can I request a refund of the credit balance from my awards and/or Government Student Aid payments?

Yes! Complete our Refund Request Form to start this process.

Depending on the type of funds on your account, you may receive part or all of your refund. The Awards Office assesses requests for refunds from awards and Government Student Aid payments every two weeks. Awards Officers will notify students shortly of the results (e.g., your award may only be released after the voluntary withdrawal date).

I have not received awards and/or government student aid but have an account credit. How do I get a refund?

Please contact Student Central if you have inquiries about refunds and have not received an award and/or government student aid.

NOTE:

Graduate Studies students, contact Eric Benson from the Graduate Studies office regarding your account credit.
English Language Program (ELP) students, contact the ELP office regarding your account credit.
Professional, Applied, and Continuing Education program (PACE) students, contact the PACE office regarding your account credit.
Collegiate students, contact the Collegiate office regarding your account credit.

I have more or other questions about account credits due to Awards or Government Student Aid payments.